Delivery Policy

Order processing & dispatch

Orders placed before 3:00pm (UK time) on a working day — Monday to Friday, excluding bank holidays — are dispatched the same day. Orders placed after 3:00pm, or at weekends and on bank holidays, are dispatched the next working day. All orders are prepared once payment has cleared.

Shipping method & delivery times

Our preferred carrier is Royal Mail, and around 99% of all orders are shipped using Royal Mail Tracked 24, which provides end-to-end tracking and a confirmed delivery scan. Within the UK most orders arrive within 1–2 working days, and typically the next working day.

In certain circumstances where Royal Mail is not available, we reserve the right to use an alternative carrier. This may be a 24-hour service or one with a longer delivery time; the carrier used will be confirmed in the tracking information you receive. Delivery times are estimates and are not guaranteed, and may occasionally be affected by courier delays or seasonal volume. Where a temporary delay is expected, we will display a notice on the website.

Free delivery

UK delivery is free on all orders of £14.99 or more. The threshold is assessed on your order value before any discounts are applied, so a discount code or promotion will not remove free delivery from an order that already qualified. Orders below £14.99 carry a £4.99 tracked delivery charge.

International orders

Customers are responsible for ensuring that the products they purchase are lawful to import into their country. We cannot accept liability for parcels that are delayed, seized or rejected by customs authorities. All parcels are labelled in line with Royal Mail and customs requirements.

Lost or damaged parcels

If your order arrives damaged, please contact us within 7 days of delivery with photographic evidence so we can resolve it. For parcels that do not arrive, we will investigate with the carrier; replacements or refunds are issued once the carrier confirms the loss. You can reach us at support@simplypeptides.co.uk.

Returns

Owing to the nature of research materials, we cannot accept returns of items that are not defective. Risk passes to the customer on dispatch, and on receipt you are responsible for the lawful storage and use of all products.