Delivery Policy
This Delivery Policy forms part of the Terms of Business for Simply Peptides, operated by Research Stack Ltd (Company Number 16843184), registered in England and Wales.
By placing an order on simplypeptides.com, you acknowledge and agree to the terms outlined below.
1. Order Processing & Dispatch
We prioritise fast, discreet and reliable delivery so your research materials arrive as quickly and securely as possible.
- Orders placed before 3:00pm (UK time) on a working day (Monday–Friday, excluding bank holidays) are dispatched the same working day.
- Orders placed after 3:00pm, or on a non‑working day, are dispatched on the next working day.
- All orders are prepared once payment has cleared.
- Processing times may vary depending on stock availability, verification checks, and destination.
You will receive a dispatch confirmation email with your tracking number once your order has been shipped.
2. Shipping Methods
All orders are shipped using Royal Mail 24‑Hour Tracked & Recorded Delivery. This service provides:
- Full end‑to‑end tracking
- Priority handling within the Royal Mail network
- A confirmed delivery scan for peace of mind
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 1–2 working days (most orders arrive within 24–48 hours) |
Royal Mail 24‑Hour Tracked typically delivers next working day, but this is not a guaranteed service. Delivery times may be affected by courier delays, seasonal volume, or public holidays.
3. Delayed Shipping Notifications
If there are any temporary delays — for example, due to stock updates, postal disruptions, or seasonal volume — a notice will be clearly displayed at the top of the website. Please check this banner for the most up‑to‑date information before placing your order.
4. Customs, Duties & Import Regulations
Customers are responsible for ensuring that products purchased from Simply Peptides are lawful to import into their country.
- We cannot accept liability for parcels delayed, seized, or rejected by customs authorities.
- International shipments (where applicable) are declared in accordance with export regulations.
- Packages are labelled discreetly as “research peptide samples”.
- Where available, customs‑cleared or DDP shipping options may be used to reduce delays.
Simply Peptides is not responsible for customs‑related delays, confiscations, or import refusals.
5. Delivery Issues & Lost Parcels
If your order appears delayed or missing:
- Contact us at support@simplypeptides.com with your order number and tracking information.
- We will initiate an investigation with the courier.
- Replacements or refunds are issued only once the courier confirms the parcel is lost or undeliverable.
If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, a refund minus shipping costs will be issued once the parcel is safely returned.
6. Damaged or Defective Products
If your order arrives damaged or faulty:
- Notify us within 7 days of delivery.
- Include clear photos of the packaging, product label, and the issue observed.
- Once reviewed, we may issue a replacement or refund at our discretion.
Due to the nature of research materials, we cannot accept returns for non‑defective items.
7. Risk & Ownership
- Ownership of goods transfers to the customer once full payment is received.
- Risk transfers upon dispatch from our facility.
- Customers are responsible for lawful handling, storage, and use upon delivery.
8. Force Majeure
Simply Peptides is not liable for delays or failures caused by events outside our reasonable control, including:
- Courier or postal disruptions
- Customs inspections
- Supply chain issues
- Strikes, natural disasters, or severe weather
- Government restrictions or border closures
We will always aim to fulfil your order as soon as conditions allow.
9. Contact
For any delivery, returns, or refund enquiries, please contact:
Email: support@simplypeptides.com
Legal Information
SimplyPeptides.com and SimplyPeptides.co.uk are trading names of Research Stack Ltd.
Company Number: 16843184
Registered in England & Wales.